Ortigas Center Travel Guide Ortigas BPO's Directory Convergys Corporation

Convergys Corporation Convergys Corporation (NYSE: CVG) is a corporation based in Cincinnati, Ohio that provides customer relationship services, outsourced human resources management, consulting and professional services, billing services, and multichannel self-care technology system to its clients. Most of its clients are companies in the telecommunications, financial services, technology, government, and employee care markets. Services Convergys Global Consulting: offers solutions across a wide range of market and business issues Revenue Generation: Maximise opportunities to increase revenue through acquiring and growing high-value customers Revenue Protection: Understand key drivers of customer satisfaction, loyalty and retention in order to proactively defend market share and revenue Operational Performance: Measure and benchmark operational performance to highlight and capitalise on opportunities to improve workforce productivity, operational efficiency and quality of service Contact Optimization: Gather and use intelligence from customer and employee contacts to improve business performance and operations while decreasing costs Technology Optimization: Apply technology and business process, usability, customer experience analysis and architectural expertise to deploy and refine technology that improves quality of service and maximizes ROI. Customer Solutions Customer Service: Consumer Support, Business-to-Business Support, Technical Support, Back Office, Customer Management Effectiveness Customer Acquisition: Direct Response, Sales and Order Support, Back Office, Customer Management Effectiveness Customer Retention: Loyalty and Churn Management, Back Office, Customer Management Effectiveness, Convergent Rating, Charging and Billing HR Solutions HR Business Process Outsourcing: Recruiting and Resourcing, Compensation, HR Administration, Payroll Benefits, Organizational Development, Learning, Workforce Intelligence, Enabling Services Address: 24th Floor, Robinsons-Equitable Tower, ADB Avenue corner Poveda Street, Ortigas Center, Pasig City 1600 Philippines Tel.: 63 2 857 7600 Website: http://www.convergys.com/

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Ortigas Center Travel Guide Ortigas BPO's Directory Convergys Corporation

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